Lifetime Warranty & Repairs

Every piece of MARCELLO RICCIO is covered by our warranty:

• Finished defect-free. Our quality standards mandate that specifications should be met every time.
• Hallmarked. Recognising it is made from precious metals.
• Created with authentic natural gemstones. All our gemstones have been professionally identified.
• All silver gold plated / vermeil jewellery comes with 24 months warranty.
• All solid gold & platinum jewellery comes with lifetime warranty, complimentary certificate of authenticity and appraisal. Additionally, certifications from the most reputable laboratories like GRS and GIA are available on every order.

Our warranty does not cover wear and tear, accidental damage, unreasonable or negligent use nor routine maintenance.
Your statutory rights are not affected and all rights and benefits under the our warranty are additional.
If you need to exchange or return an item(s), to ensure and arrange a hassle-free return, you must email us within 14 days after receiving the item. We cannot accept any form of return after this period. Any unauthorised returned items will not be accepted nor be our responsibility.

For more information relating to returns and refunds, please read our page Returns & Refunds or contact us.